Contact Tested True.

If you ever need an address correction, please reach out to us immediately using the form on this page with your correct address, your order number, and any other details that may help us. The sooner we hear from you, the better the chance we can update it before your order ships.

Please also tell us the reason for the change and which address was used on the order — that lets us match your message to the right shipment and resolve it more quickly.

Then go to your My Account page under Saved Addresses and correct the address there, so it’s right for every order going forward.

Manual payment orders are carefully reviewed and processed by our team. You will typically receive a confirmation email within 10 minutes of your payment being received and verified. Please check your spam folder if you do not see it.

Processing may be delayed if the order number is missing from the payment memo or if the payment cannot be matched to your order.

To ensure timely processing, please include only your order number in the payment memo, without additional notes or descriptions. If you haven't received confirmation after 30 minutes, use the form on this page for assistance.

Orders are typically processed within 24 hours on business days. FedEx expedited delivery is normally estimated at 2–3 business days after carrier handoff. Carrier conditions may cause delays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Additionally, you can view your tracking number by visiting the My Account page and selecting the Orders tab.

If you do not receive a tracking email within one day of your order confirmation, please contact us using the form on this page.

We apologize for the inconvenience. To assist you promptly, please fill out the contact form on this page, including your order number, a brief description of the issue, and any relevant photos or videos of damaged packaging or products.

Please remember that claims must be submitted within 24 hours of the delivery date. Thank you for your understanding.

All sales are final once the order is placed. Please ensure you review your cart and shipping details carefully before proceeding to checkout.