The qualifying third-party laboratory-testing claim described below is the only exception to the monetary-refund rule.
Refunds — Store Credit & Reshipment Only
Tested True Peptides LLC does not issue monetary refunds except for the laboratory-testing exception below. All sales are final. Due to the nature of our products and industry standards regarding safety, handling, and sanitation, we do not accept returns of any kind.
If an order issue is approved—such as a damaged, defective, incorrect, or confirmed lost package—resolution may be provided through a replacement shipment or store credit equal to the affected item value. Store credit is non-transferable, cannot be redeemed for cash, and does not expire.
Tested True Peptides LLC reserves the right to approve or deny any claim at its sole discretion.
Damages and Issues
Inspect your order immediately upon delivery. Contact testedtruepeptides@gmail.com within 24 hours of the delivery date if your order arrives damaged, defective, incorrect, or is confirmed lost in transit.
To submit a claim, provide photographs of the product, packaging, shipping label or packing slip, and any damage. Claims submitted without sufficient documentation may be denied. If approved, standard resolutions are provided through reshipment or store credit only.
The Only Monetary-Refund Exception
If you obtain a third-party laboratory test and it shows a negative result for what was advertised, identifies a different product in the vial, or reports HPLC purity below 80%, Tested True Peptides LLC will provide a full refund to the original payment method and reimburse the cost of the third-party laboratory test.
The laboratory report must include a picture of the vial or product, the test results, and the testing method used to determine the vial contents. Results must be submitted within 30 days after the carrier marks the package as delivered.
Non-Returnable Items
Due to the sensitive nature of our products and for sanitary, safety, handling, and quality-control reasons, Tested True Peptides LLC does not accept returns or exchanges on any products once shipped.
- Opened, used, or tampered products
- Products returned without prior claim approval
- Claims submitted without required photo documentation
- Buyer’s remorse or accidental purchases
- Orders delayed due to carrier issues outside our control
- Products shipped to an incorrectly entered address provided by the customer
- Any item returned to sender without authorization
All purchases are considered final upon checkout completion.